travel and rhum

So I went on a hike last weekend and the trek was rocky and there was no clear path. I mostly had to navigate through large bushes and plants. Once I started my climb down I felt a sharp pain on my toe whenever I took a step down. I felt that it was because my toe kept pushing on to the tip of my shoe and it was truly painful. I really just wanted to remove my shoe halfway down. My shoe is a decathalon hiking pair. Any idea as to why this happened ? Is it because my shoe is too small for my feet size ?

I used to love these shoes, maybe a decade ago. Now, this company produces trash, and their customer service/warranty system is a sham.

Anybody had this experience? I filled out the warranty claim form, which is a pain, and then you get to the "submit claim" tab and it is dead. I know enough HTML code to see that it is purposefully disabled. Customer service is, I think, a call center that has no power, and they will eventually default to the "your message has been escalated to the most appropriate team member, will get back to you in 24 hrs.

This is deflection BS.

The issue with these shoes, which are the US made Braddock soft toes, is that the glue is breaking down and offgassing something that I kid you not, reeks of cat pee…and no, I do not have a cat. $180 shoe.